Report a lost or stolen credit card (866) 604-0381
Report a lost or stolen debit card, call (800) 991-4965
From out of the country, call (727) 570-4811
Secure Email: Clients who need to send sensitive information securely can do so via our secure email service. Please contact your banker for more information or to initiate a secure email.
Provide Feedback: Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please click here to submit your feedback and help us continue to evolve and improve.
If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please call (888) 995-2265 Monday - Friday: 6:00 a.m. – 6:00 p.m PST.
Fraud (888) 995-2265
To report fraud and identity theft please contact our customer support team directly:
Monday through Friday 6 am - 6 pm PST and Saturday 8 am – 2 pm PST.
The fraud reporting contact number is only intended for customers to report fraudulent activity and should not be used for general bank or credit card inquiries.
Report Unethical or Illegal Behavior: In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary.